FAQ’s
Is juiceheadofficialsite.com legit?
Yes. juiceheadofficialsite.com is a trusted online store offering authentic Juice Head vape juices and e-liquids. We use secure checkout, follow U.S. compliance standards, and provide reliable customer support to ensure a safe and premium shopping experience.
Where is Juice Head vape juice made and manufactured?
Juice Head vape juices are manufactured in the United States, specifically in Orange County, California. Our products are produced in an ISO7 certified, medical-grade laboratory that maintains strict quality control standards. Juice Head was founded in 2015 and is known throughout the industry for premium e-liquid craftsmanship and authentic fruit flavor profiles.
Does Juice Head vape juice contain diacetyl?
No. Juice Head does not use diacetyl in any of our vape juice products. We are committed to using safe, high-quality ingredients that exclude harmful substances. Our e-liquids are crafted without diacetyl, acetyl propionyl, or acetoin—chemicals linked to respiratory concerns. The FDA even accepted multiple Premarket Tobacco Product Applications (PMTAs) for several Juice Head synthetic nicotine e-liquids in December 2022, demonstrating our commitment to safety and regulatory compliance.
What nicotine strengths does Juice Head offer?
Juice Head vape juices are available in multiple nicotine strength options. Our freebase e-liquids (100ml bottles) come in 3mg, and 6mg nicotine strengths for those seeking lower or zero-nicotine options. Our Juice Head Salts nicotine salt e-liquids (30ml bottles) are available in 24mg and 48mg strengths, ideal for pod systems and MTL (Mouth-to-Lung) vaping devices.
What flavors are available in the Juice Head product line?
Juice Head offers an extensive range of fruit-forward flavors across our Collections. Popular Juice Head vape juices include Peach Pear, Blueberry Lemon, Strawberry Kiwi, Watermelon Lime, Guava Peach, Pineapple Grapefruit, and Orange Mango. Our Juice Head Salts collection includes Peach Pear, Blueberry Lemon, Strawberry Kiwi, Watermelon Lime, and more. The Juice Head FREEZE line features menthol-infused versions, and our Desserts ZTN line offers Sweet Cream, Strawberry Cream, and Fruity Cream blends. We feature 35+ total flavors across all collections.
What is the VG/PG ratio in Juice Head e-liquids?
Juice Head freebase e-liquids feature a 70VG/30PG ratio, designed specifically for sub-ohm vaping and cloud production. This balanced blend delivers rich flavor and substantial vapor while providing a smooth throat hit. The high VG content makes Juice Head ideal for direct-lung vaping enthusiasts and those using high-wattage devices.
How can I verify if my Juice Head vape juice is authentic?
To protect yourself from counterfeits, only buy from juiceheadofficialsite.com or authorized retailers. Authentic Juice Head products feature high-quality packaging, proper sealing, and child-resistant caps with plastic film seals. Always inspect your bottle upon arrival for signs of tampering, proper branding, and professional labeling. If you have concerns about authenticity, contact our support team for verification assistance.
How long does shipping take from juiceheadofficialsite.com?
Efficiency is our priority. Most orders are processed and shipped within 1-2 business days. Once your order leaves our warehouse, you will receive a tracking number via email with live GPS tracking so you can monitor your package in real-time. Orders typically arrive within 1-5 business days after shipment, depending on your location and delivery service.
Need help or have questions?
Our customer support team is here to help. Visit our Contact Us page, or email us at support@juiceheadofficialsite.com. We’re available to answer questions about Juice Head flavors, vape juices, nicotine salts, and orders, shipping.
Where is my package?
Check your tracking information first. If it hasn’t updated or shows “In Transit” or “Delayed,” please allow up to 7 business days for scanning updates. If there are still no updates after this time and you believe you have a lost or missing package, please contact us using the form on this page. We can open or continue a case with the carrier.
Can I contact the shipping carrier myself?
No. Please contact us instead. We handle the investigation and claim with the carrier using your shipment and order details. Calling the carrier separately can create delays and duplicate case references.
How long does it take to resolve a missing package?
Once you report the issue to us, we review the tracking information and begin the carrier investigation. Typical investigations take 2–3 business days, depending on the carrier and the details of the case.
What information do you need from me?
Please provide the following information:
- Order Number
- Full Name as shown on the order
- Shipping ZIP/Postcode or full shipping address
- Tracking Number, if available
- Any delivery notes you received, if applicable
Providing complete information helps us review your shipment and start the investigation more efficiently.
What happens after I submit the form?
We review your shipment details and confirm the available tracking information and delivery attempts, if any. If the package is determined to be missing, we will file or continue the carrier claim and update you as the investigation progresses.
Will you resend or refund me?
If the carrier investigation confirms that the package is lost or cannot be delivered, we will advise you of the available options, such as reshipment or refund, based on our policy. Each case is handled after the tracking and carrier claim outcome has been confirmed.